Medical Information Associate (MIA) (m/w/d)

In addition to a challenging and varied position with a well-known, internationally oriented client company in the pharmaceutical sector based in Berlin, we offer you high salaries, attractive social benefits and professional development opportunities. You would like to change your career? Then apply to the world's largest personnel service provider.

We are looking for you within the framework of temporary employment as:

Medical Information Associate (MIA) (m/w/d)

Your responsibilities

Frontline Medical Information Request Management
  • Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.
  • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
  • Identify and record, or triage to responsible designee, adverse events and product quality complaints as well as process fulfillment.
  • Provide response in customer’s local language using approved resources in English.

Secondline Medical Information Content Management
  • Exhibit broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s).
  • Handle escalated MI inquiries from various sources.
  • Create and maintain MI documents by ensuring that responses ae medically and scientifically accurate, balanced, and meet customers’ needs.
  • Ensure the alignment of response documents to global/regional/local labeling and licensing for all the appropriate countries.
  • Maintain compliance with corporate and departmental trainings, SOPs and WIs.

General Responsibilities
  • Ensure continuity and quality of service for customers across all countries of cover by supporting Frontline Manager and relevant MI colleagues.
  • Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
  • May be required to provide training and support to other team members.
  • Represent MI in required Pfizer Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues.
  • Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.

Your profile

  • BSc or higher in a science/health-related field.
  • Pharmacy Degree preferred.
  • 1-2 years of medical information or relevant work experience.
  • Customer Service experience.

  • Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
  • High level of Proficiency in both written and spoken English and one or more of the following languages (Norwegian, Danish, Finnish, Swedish, Italian, Spanish, French, German, or Greek) and ability to translate between the two
  • Excellent customer service, verbal and written communication skills
  • Telephony Systems
  • Inquiry Management Systems
  • Medical Writing
  • Ability to work independently, prioritize and manage multiple tasks whilst meeting deadlines
  • Makes good decisions in a timely manner
  • Takes personal responsibility for own work, pushes self and others to exceed goals and deliver results
  • Understands and can manage own strengths and limitations, and recognizes how others respond to their behaviors
  • Demonstrates perspective and poise in the face of uncertainty and effectively gets things done amidst organizational change
  • Establishes positive colleague relationships which furthers collaboration and cooperativeness

Your perspectives

You can expect a pleasant, international and dynamic working environment, a collegial, friendly team with a pleasant working atmosphere and a modern workplace.

You can also look forward to:
Flexible working hours 07:00 am - 20:00 pm for a 37.5 hour week
Intensive familiarization and training
An attractive remuneration above the general pay scale
Possibilities for working in the home office
A permanent employment contract

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Have we sparked your interest?

If so, we would like to get to know you! Please send your completed application preferably to the email address indicated below or submit your documents via our online application platform.

Your Contact

Adecco Personaldienstleistungen GmbH
Herr Kevin Heetsch
Linkstraße 10
10785 Berlin
Phone +49 30/550055-53368